How RPA is Changing the Game in Modern Business
Written by: Miroslav Kosanović, RPA Engineer @ Smart d.o.o. Novi Sad
A Vision for the Future: Solutions with an AI Assistant
In a world that is evolving faster than ever, one thing is certain – time has become the most valuable resource. And in business, every second can mean the difference between success and missed opportunity. That’s why digital transformation is more than just a trend – it’s a necessity. On the path, Robotic Process Automation (RPA) stands out as one of the key allies.
At Smart, we developed AutoBot, our advanced RPA solution, with the goal of enabling companies to automate their processes in a simple, scalable, and secure way. RPA is no longer reserved only for large systems and complex IT projects – today, it’s available to anyone looking to make their processes more efficient.
What does RPA actually bring?
RPA allows robots to mimic human actions in digital environments – opening applications, filling out forms, searching databases, sending emails, entering data… but unlike humans, robots work 24/7, without breaks or errors.
In practice, this means:
- More secure and reliable data processing – access permissions can be set to the minimum required for automation, and all information can be encrypted.
- Faster processes with greater accuracy – eliminating manual input significantly reduces errors.
- Time and cost savings – tasks that once took hours can now be completed in minutes.
- More room for strategic employee work – by relieving them of routine tasks.
Where can RPA be applied?
The possibilities are nearly limitless. Our experience with AutoBot shows that the greatest benefits are achieved in areas such as finance, human resources, procurement, sales, and customer support.
Here are some real-world examples:
- Legacy systems without APIs or acceleration capabilities.
- Automated invoice posting and payment matching.
- Importing bank statements and generating reports.
- Automating registrations and tax submissions on government portals.
- Managing vacation requests and tracking work hours.
- Automating client communication (e.g. sending reminders, confirmations, and notifications).
Is implementation complex?
No. One of AutoBot’s greatest advantages is it’s fast and non-invasive implementation. RPA integrates with existing systems without the need to replace them. Processes are introduced gradually – from analysis and pilot testing to full implementation and optimization.
Depending on the complexity, a robot can be up and running in just 1 to 2 weeks.
And finally – real results
The results our clients achieve speak for themselves. With AutoBot, Banca Intesa reduced account opening time from nearly 4 minutes to just 25 seconds. Kuehne + Nagel saved the equivalent of 67 full-time positions in just nine months. For Erste, we defined processes with a custom-tailored in-house system built to ensure maximum security of financial data on the client side.
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Automation is not the future. It’s the present. If you want your business to become more agile, efficient, and ready to face the challenges of the digital era – it might be time to explore what automation can offer. RPA developers don’t just “configure robots” – we build complex distributed systems that must run 24/7 with enterprise-level reliability.